Meeting the Needs of Frequent Users: Building Blocks for Success

This Toolkit from the Frequent Users of Health Services Initiative was created to share lessons from a multi-year, multiple-site project that addressed the challenges and barriers facing frequent users of emergency departments. Whether you are a service provider, hospital administrator, government employee, or advocate, these building blocks can help guide your efforts to create a more rational and cost-effective system of care that addresses multiple and complex needs frequent users experience.